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Optimum Advisory for hotel owners

Operational Support & Supervision

Property improvement plans, training, service excellence, and more

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Every engagement is scoped to the property and the owner’s goals.

Financial reports and a laptop on a table

Operational Support & Supervision

Our support systems cater to both independent and franchised hotels, transforming inexperienced managers or new industry entrants into accomplished hoteliers. Through robust and proven systems, we closely monitor day-to-day hotel operations, collaborating closely with General Managers, Department Managers, Sales Teams, and Marketing/E-commerce Departments. Our approach includes rigorous analysis of business results, ensuring compliance with international financial standards in the preparation of monthly Financial Reporting. This comprehensive support empowers hotels to meet and exceed expectations, facilitating informed decision-making.

What operational support covers

  1. Recruitment Services / Head HuntingWe run a rigorous screening and interview process identifying hotel managers and department head level applicants after which we continue to monitor performance and provide coaching.
  2. Standards & Operating ProceduresWe develop complete sets of SOPs, GM manuals, Golden Rules and checklists and implement these via ongoing training and auditing. Through our effort we turn your hotel into a well oiled machine following a proven system for success.
  3. Property Audits and PIPsWe conduct meticulous operation audits and follow up with property improvement plans and actionable items, which we then, with the approval of the hotel owner, execute.
  4. Detailed Departmental AuditsFrom Front Office to Housekeeping to Engineering and Maintenance we audit each Department, identify improvement opportunities, implement them and streamline processes.
  5. Restaurant & Bar OperationsWe oversee the complete F&B operations, manage menus and inventories and ensure compliance with health and safety standards. Innovative concepts, customer acquisition, in house guest retention are our hallmarks.
  6. Sales & Marketing Review & Ongoing SupervisionWith years of experience in senior hotel sales and marketing roles we know how to organize your hotels S&M systems, coach, motivate and implement accountability.
  7. Financial ReviewWe review monthly P&L’s and implement monthly financial analysis reports, make suggestions and take corrective action. Increasing GOPs while simultaneously improving asset maintenance and customer service is our goal.
  8. MaintenanceWe implement preventive maintenance plans including plant and equipment, guest areas and back of house that protect your asset’s value and reduce operating expenses.
  9. Continuous ImprovementWe instill a culture of “Kaizen” constantly identifying areas for improvement in operations, implementing changes to enhance efficiency and providing innovative solutions.

In practice

Palace Resort Long HaiResort · Vietnam. Operational audit, PIP (property improvement plan), executive recruitment
Wyndham Grand Hotel Phu Quoc1,400 keys · 5-star. Operations audit, PIP (property improvement plan), F&B outlet curation
The MorningGlow Boutique Hotel Nha Trang113 keys · 4-star designer hotel. Branding & conceptualization, pre and soft-opening services, executive recruitment
Marriott Nusa Penida, Bali, IndonesiaIndonesia. Valuation, executive recruitment, various GM and senior management placements

Request a proposal

Tell us about your project and what you want to achieve. We will come back with a proposal shaped around it.

info@optimum-hospitality.net